Operations consulting, also referred to as operations management, is defined as advisory and/or implementation services that improve a company’s internal operations and performance in the value chain. Operations Management Consulting is the area of management that is concerned with (re) designing and monitoring the process of production and various other business operations and services. It also refers to the administration of business practices to create the highest level of efficiency within an organization.
Working with the right operations consulting firm can help a business operate more efficiently, effectively, and profitably. We deliver tailored, actionable and pragmatic operational Consulting Services:
Organisational Operations Consulting
Organisational Operations focuses on improving the performance of all aspects that support the organisation’s structure; including organisation design, governance (across functions and departments), roles and responsibilities, and employee performance.
Sales & Marketing Consulting
Sales looks into how sales operations can be improved, including boosting channel management, professionalising the level of customer support (i.e. from call centres to specialised helpdesks) and advancing engagement with clients, commonly referred to as customer relationship management (CRM). Marketing encompasses, among others, the fields of customer & market research, marketing intelligence, product design & engineering, category management and customer experience & loyalty.
Supply Chain Edge Consulting
Go beyond a near-term roadmap to build long-term supply chain capabilities that will sustain your competitive advantage using cutting-edge digital technology.
Our supply chain consulting and other types of operations consulting have delivered billions of dollars in sustainable operations improvements for our clients, and our working capital management solutions have helped clients free up billions of dollars in improved cash flow.
The Sourcing & Procurement segment of operations management looks at all procurement activities aimed at finding, evaluating and engaging suppliers for acquiring goods and services. we Identify, realize and sustain savings opportunities across all spend categories and procurement levers.
Services geared at the Finance department, also known as CFO services, focus on a range of financial activities. More strategic offerings include mergers & acquisitions, capital budgeting and asset management, although these services are commonly also part of the Financial Advisory service portfolio of consulting firms, as well as financial planning and target operating model development, which belong to the field of operations consulting.
Process Management Consulting
Our Business Process Management (BPM) focuses on improving operational performance by optimising a company’s business processes – it is therefore also described as process management and/or process improvement.
Optimize your manufacturing footprint and shop floor operations using innovative technologies such as additive manufacturing and robotics.
Lean Six Sigma
Reap the benefits of faster processes with lower waste and higher qualities.
An Energy Audit investigates, as thoroughly as practical, where your energy resources are being spent and to high light where energy waste is, that is, reduce your Energy costs by introducing current technologies or strategies.
Outsourcing advisors tackle all client dilemma’s related to the outsourcing of responsibilities and activities to third parties.
Service Design & Operations
Consistently deliver the customer promise at the right cost across service channels. Our work is anchored on Results Delivery, ec30’s proprietary approach to change management.
ec30 is a leading global strategy and operations consulting firm with particular expertise in benchmarking, best practices implementation, and process transformation. There are compelling reasons to choose ec30 as your operations consulting partner:
- ec30 offers the benefits of having worked closely for many years with leading global corporations in all major industries.
- We offer deep expertise across all back-office functions including finance, human resources, procurement, and information technology.
- We staff our client engagements with veteran professionals expert in the specific operational challenges at hand, ranging from cash flow analysis and other finance issues, to procurement strategy development and supply chain management, to HR outsourcing and offshoring, and much more.
- Our dedicated technology solutions team can help you to control your IT costs, or to maximize your ROI on a SAP implementation or Oracle implementation.
- As the world leader in benchmarking services, we deeply committed to performance measurement and tangible results. We’ll help you apply suitable metrics to baseline your current performance and gauge your progress.
With clients in more than 60 countries, we bring a global perspective to our operations consulting, with particular expertise in offshoring and global business services.
We have not only formulated a well-thought-out strategy, but also built capabilities to deliver value through robust operational systems, processes, assets and people aligned to the strategy. Contact a ec30 consultant today to partner up with on your journey towards achieving and maintaining Operational Excellence!
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